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20 March 2006

Courtesy title madness

I wrote to National Savings and Investments, querying why the courtesy title field on their website was mandatory when a large number of people elect not to use one. I know this by designing websites and looking at actual data submitted by visitors through webforms. I said to them that I would prefer not to use one.

Their reply back opened with "Dear Mr Cockburn..."

I guess they missed the point. :-)

For a more detailed argument read Courtesy Titles.

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