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16 May 2007

Dell, Paypal and Google. Business rules that annoy

Dell 2.0 faces an uphill struggle details problems with Dell and especially the Dell website. I have also found exactly the same problems when using the site to buy a laptop earlier in the year and more recently when looking at getting a new monitor. The site is a real candidate for a pants website award now, once a site famed for allowing the customer to choose what they want, now it is driven by "business rules" that simply annoy.

Paypal has the same problem. Try setting up a bank account and then paying for something on paypal using a credit card. Paypal really wants you to use that bank account and you have to go through various "are you sure" screens and "let us show you the benefits of paying from your bank account" which become rather tiresome when you have seen them a few dozon times. Dear Paypal, I use my bank account to withdraw money. I use my credit card to make payments. That's the way I work, deal with it. I don't use my bank account to make payments because not only do I lose the interest free period but I also get charged for withdrawls on my bank account as it's a business bank out and therefore a target for ripoff bank charges.

I like the philisophy of Google apart from removing the BlogThis button, a fix for which is described in my BlogThis article, Google's philisophy is "Focus on the user and all else will follow" and "Great just isn't good enough".

A few lessons that Paypal, Dell and the people who removed the BlogThis button should learn.

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