I sometimes have to deal with customers having a problem using a website and indeed tonight I found the Tesco.com site unbelievably slow. Rather than going through the eternal question and answer of "what browser are you using" "what version" "what ISP" and so on endlessly, I just went to Project IP and sent Tesco.com the same output that I get customers to send me.
Very useful, very thorough and helps everyone to knock off a few of the basics first and get closer to the real problem.
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