Check the link. Clearly still surpassing themselves in the worst contact centre award stakes and following on from their outstanding showing in this category last year it is clear there is no let up in form in the poor customer services stakes this year either. Why only a few weeks ago I phoned to ask how I collect voice mail for another orange account from my own phone and after 15 minutes of being passed from pillar to post the person still didn't understand the question, never mind actually give me an answer.
Meanwhile I posted the same question on the uk.telecom.mobile group who answered it correctly in less than 30 minutes, without me having to be on hold waiting for an answer and without me having to play irrelevant menu hell either. Maybe Orange should outsource their contact centre to usenet, it certainly provides a more useful service.
Craig
10 November 2007
Subscribe to:
Post Comments (Atom)
Popular Posts
-
Having recently returned from a holiday in Oban, I thought it would be appropriate to comment on the state of Gaelic having been involved in...
-
I've been having a busy time over on the Cambrian House site lately. Check out my profile and the full set of awards I completed last ...
-
BBC displays another example of the Scunthorpe problem . I am no longer allowed to use my name on the BBC site. See the screendump (click to...
-
It has always surprised me that in the US, where holidays are valued and children get about 6 weeks more annual holiday than the UK, that ad...
-
Why I won't be supporting England in the World Cup It's the sign of a nation that never really grows up that every 4 years we have t...
-
In contrast to my usual relaxed drive to work I was on the motorway today. Tailgaiting seems to have got worse. It's not enough to be ...
-
The UK Government Digital Service (GDS) has just had a reboot . However will it be value for money and deliver its objectives? Will th... -
My article about Dyson's breakdown problems made the front page of reddit and hopefully this article on Bosch will do so too because m...
-
Dear BBC. I am a licencepayer who lives in the UK. Your attempt at an iPlayer service for Gaelic is a disgrace. 1. The iPlayer ...
-
An article on how Agile can sit alongside PRINCE2 and where DSDM Atern fits in. In 2007, I put "used an Agile/PRINCE2 development str...
No comments:
Post a Comment