Check the link. Clearly still surpassing themselves in the worst contact centre award stakes and following on from their outstanding showing in this category last year it is clear there is no let up in form in the poor customer services stakes this year either. Why only a few weeks ago I phoned to ask how I collect voice mail for another orange account from my own phone and after 15 minutes of being passed from pillar to post the person still didn't understand the question, never mind actually give me an answer.
Meanwhile I posted the same question on the uk.telecom.mobile group who answered it correctly in less than 30 minutes, without me having to be on hold waiting for an answer and without me having to play irrelevant menu hell either. Maybe Orange should outsource their contact centre to usenet, it certainly provides a more useful service.
Craig
10 November 2007
Subscribe to:
Post Comments (Atom)
Popular Posts
-
An article on how Agile can sit alongside PRINCE2 and where DSDM Atern fits in. In 2007, I put "used an Agile/PRINCE2 development str...
-
Having been on hold to the Orange contact centre (I guess that's what you would call it, I might call it a non-contact centre) for appro...
-
I haven't written a long blog in a while so I thought it was time to post this missive now that I've been living in London for 7 wee...
-
Scottish enterprise, the company that encourages businesses to have a business plan and follow it are recently famous for overspending by £3...
-
Having recently returned from a holiday in Oban, I thought it would be appropriate to comment on the state of Gaelic having been involved in...
-
RFID - Really For Interesting Development? You may have read the controversy surrounding RFID (Radio Frequency Identification) tags. There ...
-
As reported in Scotland on Sunday today. Blogging it here as the BBC has completely ignored the story. Rather than covering a story that wou...
-
I've been having a busy time over on the Cambrian House site lately. Check out my profile and the full set of awards I completed last ...
-
I got called by Dell today. Several times I had to correct the person on how to pronounce my name. Cockburn is a 700+ year old Scottish name...
-
Many of us can't be bothered to prepare a real Will, with the resultant tax confusion and uncertainty that this causes especially in the...
No comments:
Post a Comment