Check the link. Clearly still surpassing themselves in the worst contact centre award stakes and following on from their outstanding showing in this category last year it is clear there is no let up in form in the poor customer services stakes this year either. Why only a few weeks ago I phoned to ask how I collect voice mail for another orange account from my own phone and after 15 minutes of being passed from pillar to post the person still didn't understand the question, never mind actually give me an answer.
Meanwhile I posted the same question on the uk.telecom.mobile group who answered it correctly in less than 30 minutes, without me having to be on hold waiting for an answer and without me having to play irrelevant menu hell either. Maybe Orange should outsource their contact centre to usenet, it certainly provides a more useful service.
Craig
10 November 2007
Subscribe to:
Post Comments (Atom)
Popular Posts
-
An article on how Agile can sit alongside PRINCE2 and where DSDM Atern fits in. In 2007, I put "used an Agile/PRINCE2 development str...
-
My article about Dyson's breakdown problems made the front page of reddit and hopefully this article on Bosch will do so too because m...
-
Every time I go to the post office there's a queue. No matter how much they try and keep the queue length down, inevitably you get stuck...
-
Find me on LinkedIn https://www.linkedin.com/in/siliconglen/ Medium https://siliconglen.medium.com/ thanks Craig
-
Argos (a top 5 e-commerce site in the UK ) reports on its website when you go to buy something: Remember, you don't need to register t...
-
I've been having a busy time over on the Cambrian House site lately. Check out my profile and the full set of awards I completed last ...
-
I had the unpleasant experience of trying to uninstall McAfee SecurityCenter today. I needed to install it to test a website that was incorr...
-
Dyson's motto is "100% suction all the time" or "The vacuum that doesn't lose suction". The consumers' asso...
-
It has always surprised me that in the US, where holidays are valued and children get about 6 weeks more annual holiday than the UK, that ad...
-
If I said that I know of a way in which Yahoo could dramatically improve its search capability, take on Google in areas that Google is curre...
No comments:
Post a Comment